Return & Use Policy

Return & Use Policy for Gabas Oud E-commerce Website

Introduction

Welcome to Gabas Oud! We are dedicated to providing our customers with high-quality Oud and related products. This policy outlines the terms regarding returns and the use of our products and website.

Return Policy

Time Frame for Returns

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original packaging, including any accessories, manuals, and documentation.

Conditions for Returns

• Products must be in new, unused condition.
• Items that have been used, altered, or damaged by the customer cannot be returned.
• Custom-made or personalized items are final sale and cannot be returned, unless defective.

Process for Returns

1. Contact our customer service to initiate a return. Please provide your order number and reason for the return.
2. You will receive return instructions and a return shipping label via email.
3. Pack the item securely and include any forms provided by customer service.
4. Ship the item to the address provided. We recommend using a trackable shipping method.

Refunds

• Refunds will be processed to the original method of payment within 14 days of receiving the returned item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• If you need to exchange an item for the same item, send us an email at gabasoud@gabas.com. Please note that exchange availability depends on our current stock.

Use Policy

Product Use

• Products purchased from Gabas Oud are for personal use only and should not be resold.
• Follow all instructions and warnings included with the product to ensure safe use.

Website Use

• Users must comply with all local, state, national, and international laws regarding online conduct and acceptable content.
• The website and its contents are for personal use only. Commercial use without explicit permission from Gabas Oud is prohibited.

Intellectual Property

• All content on this website, including text, graphics, logos, and images, is the property of Gabas Oud or its content suppliers and protected by international copyright laws.

Changes to Return and Use Policy

• Gabas Oud reserves the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.

Contact Information

For questions regarding this policy or your purchase, please contact our customer service at gabasoud@gabas.com or +966-555-9881-23.